Sarai · a Thingsty product
Support
Sarai is Pakistan's EV charging companion: find and use chargers, plan trips, and manage your account. Need a hand? Reach us any of these ways and a real person will help.
Contact us
- WhatsApp: +92 302 8407007, the fastest, usually the same day.
- Call: +92 302 8407007
- Email: ather@thingsty.com
Support hours are 9am to 9pm PKT, 7 days a week. Email and WhatsApp messages outside these hours are answered the next morning.
Common questions
- Charging won't start, or a charger looks offline: message us on WhatsApp with the station name and we'll check it live.
- Payment or wallet issue: send the date and amount; see our Refund Policy for how refunds work.
- What does it cost? The app is free; top-ups carry only the payment provider's processing fee, passed through at cost (from 1%). See Pricing for the full list.
- Delete your account: do it in the app under Profile, or see this guide.
- Add or fix a charger you own: WhatsApp us to get listed.
Reporting a safety or billing problem? Message us on WhatsApp with your registered number and, if it's about a session, the receipt or session time. That's the quickest way for us to find it and put it right.
See also the Privacy Policy, Terms of Service, Refunds and Delete account.
Contact
Sarai · a Thingsty product
40 U, Eden Mall, Eden Value Homes, Lahore, Pakistan
Support: WhatsApp +92 302 8407007, or via Support in the app.